Information & Inspiration: All about Assessing for Call Centers
Call and contact centers are being shaped by advances in technology and AI. Despite this, the defining customer experience remains in the hands of the contact center agent.
Elkjøp Nordic is the largest retailer of consumer electronics and household appliances in the Nordic region. Read their case study.
A federal law enforcement agency faced a dilemma. How could the agency efficiently and impartially identify the most-skilled applicants to meet current and future leadership needs of the organization?
To stay at the forefront of recruiting best practice and increase their ROI of talent assessment, Aon worked with the hiring team at Telenor to improve their current processes using talent analytics.
To stay at the forefront of recruiting best practice and increase their ROI of talent assessment, Aon worked with the hiring team at Telenor to improve their current processes using talent analytics.
Aon's Assessment Solutions offers best-practice Talent Assessment. Aon supported Transcom in defining a recruitment process that predicts tenure and performance.
Aon's Assessment Solutions offers best-practice Talent Assessment. Aon's Assessment Solutions supported Transcom in defining a new recruitment process that predicts tenure and performance.
Aon's Assessment Solutions offers best-practice Talent Assessment. A modern customer contact center—a challenging place to manage and a complex place to work.
Aon's Assessment Solutions offers best-practice Talent Assessment. Redefining behaviors and redesigning assessment solutions at Dixons Carphone.
Aon's Assessment Solutions offers best-practice Talent Assessment. Aon's five steps to help identify, select and retain talented contact center agents.
Aon's Assessment Solutions offers best-practice Talent Assessment.Aon's Assessment Solutions supports Swiss company localsearch in identifying and selecting individuals with high potential.
A new insight guide which offers five steps to help contact centres identify, select and retain talented agents has been published by assessment specialist Aon. Called Recruiting...
