Assessments - Talent assessment for call centers

Information & Inspiration: All about Assessing for Call Centers

  • Refining the Pre-hire Assessment Process of Customer Service Agents at Telenor

    Refining the Pre-hire Assessment Process of Customer Service Agents at Telenor

    To stay at the forefront of recruiting best practice and increase their ROI of talent assessment, Aon worked with the hiring team at Telenor to improve their current processes using talent analytics.

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  • Refining Hiring Assessments for Customer Service Agents at Telenor

    Refining Hiring Assessments for Customer Service Agents at Telenor

    To stay at the forefront of recruiting best practice and increase their ROI of talent assessment, Aon worked with the hiring team at Telenor to improve their current processes using talent analytics.

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  • Improving Performance and Reducing Costs by Predicting Tenure at Transcom

    Improving Performance and Reducing Costs by Predicting Tenure at Transcom

    Aon's Assessment Solutions offers best-practice Talent Assessment. Aon supported Transcom in defining a recruitment process that predicts tenure and performance.

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  • Predicting Tenure to Improve Performance and Reduce Costs at Transcom

    Predicting Tenure to Improve Performance and Reduce Costs at Transcom

    Aon's Assessment Solutions offers best-practice Talent Assessment. Aon's Assessment Solutions supported Transcom in defining a new recruitment process that predicts tenure and performance.

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  • REPeValuator Factsheet

    REPeValuator Factsheet

    Aon's Assessment Solutions offers best-practice Talent Assessment. A modern customer contact center—a challenging place to manage and a complex place to work.

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  • Providing a Complete Digital Solution for Hiring and Development at Dixons Carphone

    Providing a Complete Digital Solution for Hiring and Development at Dixons Carphone

    Aon's Assessment Solutions offers best-practice Talent Assessment. Redefining behaviors and redesigning assessment solutions at Dixons Carphone.

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  • Recruiting Special Agents for Contact Centers

    Recruiting Special Agents for Contact Centers

    Aon's Assessment Solutions offers best-practice Talent Assessment. Aon's five steps to help identify, select and retain talented contact center agents.

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  • Predicting Top Sales Performers at localsearch

    Predicting Top Sales Performers at localsearch

    Aon's Assessment Solutions offers best-practice Talent Assessment.Aon's Assessment Solutions supports Swiss company localsearch in identifying and selecting individuals with high potential.

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  • New guide explains how contact centres can recruit and retain talented agents

    New guide explains how contact centres can recruit and retain talented agents

    A new insight guide which offers five steps to help contact centres identify, select and retain talented agents has been published by assessment specialist cut-e (now Aon). Called Recruiting...

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