Imagine a work environment where 10% of employees are absent each day, 1, 26% of representatives are replaced every year, and employees cite poor job fit as a top reason for leaving.
That’s the modern customer contact center—a challenging place to manage and a complex place to work. These roles have a high impact on your business: they are the front line in caring for your customers.
So how do you make sure your representatives are having the maximum positive impact on your customers? You start at the beginning—by hiring individuals with the right skills, fit, and motivation to serve customers.
Read more about call center recruitment on our website.
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