REPeValuator Factsheet

October 7, 2019 Aon's Assessment Solutions

REPeValuator

Imagine a work environment where 10% of employees are absent each day, 1, 26% of representatives are replaced every year, and employees cite poor job fit as a top reason for leaving.

That’s the modern customer contact center—a challenging place to manage and a complex place to work. These roles have a high impact on your business: they are the front line in caring for your customers.

So how do you make sure your representatives are having the maximum positive impact on your customers? You start at the beginning—by hiring individuals with the right skills, fit, and motivation to serve customers.

Read more about call center recruitment on our website.

About the Author

Aon creates smart measurement solutions with valid and innovative online assessment products. Aon is globally the preferred partner for organisations who demand the best.

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