The Revolution Will be Empathetic 7
Prioritize Ethical Considerations
Build Systems That Counteract Bias
Used carefully, emerging technologies have the potential to mitigate
human biases that can unfairly influence the hiring process. Most people
aren't great at making hiring decisions. Aon's research found that:
Confirmation bias leads us to downplay or ignore anything that contradicts our
preconceived ideas, while affinity bias drives us to ascribe positive attributes
or infer greater potential to someone because they are like us. They can
all lead to poor candidate selection and create unfair hiring practices.
Used inappropriately, technology can replicate and amplify biases, so
tread carefully here. It's imperative to understand what information is
being measured, how it's being used and to ensure it's job relevant.
We recommend focusing on what people say, not how they look. Natural
language processing (NLP) can analyze candidate responses systematically
and comprehensively, resulting in a written transcript that can be scored
by the AI. Looking at the text, the AI removes any unconscious human
bias while searching for evidence of good job-related behavior.
Invest in Opportunities for Human Connection
Organizations that adopt emerging technologies in hiring need to bolster the
amount of interpersonal contact with and respectful treatment of applicants
during the selection process. Even if an AI system is used to inform the decision-
making process, for example, applicants may find comfort in having open lines of
communication with a contact person at the organization while they are applying.
e more information applicants have about how an
organization is using AI, the more likely they are to embrace it.
Aon. 2019.
Psychometrics:
10 Indisputable Truths:
Aon-Psychometrics
Aon. 2019.
AI-augmented Video Scoring:
AI-VideoScoring
is the likelihood of a
hiring manager making
a poor decision.
50
%
of unstructured job
interviews actually
predict top talent.
only
14
%
of candidates are
hired based on first
impressions.
99
%
