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Getting Real Engagement

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Getting Real About Creating a High Performance Culture 1 Introduction Key Priority "How can we fix our culture?" "How do we address the cultural issues behind systemic risk and regulatory fines?" "How can our culture better support growth through agile innovation?" These are questions asked by leaders more and more frequently—and they are coming from CEOs as a strategic priority. According to Aon's research of Chief Human Resources Officers, we found that 46% of organizations identified defining or aligning culture as a key priority. Banks are paying unprecedented regulatory fines and are under fire for cultures that do not appropriately manage systemic risk. Manufacturers are trying to understand and change the cultural issues behind catastrophic operational safety failures. CEOs are tired of making acquisitions that fail due to "cultural misalignment." Leaders are struggling to grow their businesses while managing cost and minimizing risk. Even if employee engagement is high, there can be a nagging feeling that something else is off within an organization. In many of these cases there is insufficient attention paid to aligning culture with value creation. In order to create a high-performance culture, leaders must start with a useful definition of culture, define a culture that uniquely connects with value creation, align their team around that required culture, and, most importantly, set a practical plan in motion to create and sustain the culture needed for organizational success. In an age when tremendous value is created and sometimes lost by the people who make up our organization, it is time to get real about high-performance culture. The stakes are too high to have our cultures be a liability. Drawing on Aon's extensive research of leaders and employees in North America, Europe, and Asia Pacific, this article sheds light on the culture challenges organizations are facing around the world and the proven solutions that can help turn culture into significant organizational value. 46% of organizations identified defining or aligning culture as a key priority

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