Predicting Job Performance Through an Instant Messaging Assessment
Elkjøp Nordic is the largest retailer of consumer electronics and household appliances in the Nordic region. Indeed, it is one of the largest retailers of consumer electronics in Europe. Owned by Dixons Carphone, the group has approximately 10,000 employees and operates in Norway, Sweden, Denmark, Finland, Iceland, Greenland and the Faroe Islands.
Their challenge:
- Develop a screening measure to accurately predict the success of contact center candidates during the hiring process.
- Design an engaging candidate assessment to encourage completion.
- Provide insight into the job role and manage expectations early in the process.
- Base the assessment on real-world customer and colleague situations.
Do you want to learn more about assessment for contact centers? Visit our website.
About the Author
Follow on Linkedin Visit Website More Content by Aon's Assessment Solutions
